We take great care in preparing and delivering each order. Because many of our pieces are custom-made, one-of-a-kind, or require specialized handling, shipping timelines and methods vary by item type.

Please review the details below prior to purchase.

Order Processing

• In-stock small items typically ship within 3–7 business days.
  
• Custom furniture and made-to-order items will ship according to the lead time indicated on the product page.
  
• One-of-a-kind antiques and large furniture pieces require handling coordination and may take additional time to prepare and ship.
  

Once your order has shipped, you will receive a confirmation email with tracking information (if applicable).

Shipping Methods

Esme only ships to the Continental United States. We ship via UPS and uShip White Glove In-Home Delivery, depending on the size and nature of the item.

UPS Shipping (Small & Parcel Items)

Used for:

• Decorative objects
  
• Lighting
  
• Small furnishings
  

Select in-stock items

What to expect:

• Tracking information will be provided once your order ships.
  
• Delivery occurs curbside or to your building’s designated package area.
  
• Signature may be required for higher-value items.
  

Please inspect your package upon delivery. If there is visible damage to the exterior, photograph it before opening.

uShip White Glove In-Home Delivery (Furniture & Oversized Items)

Used for:

• Large furniture
  
• Custom upholstered pieces
  
• Antiques
  
• Oversized or fragile items requiring special handling
  

This service includes:

• In-home delivery
  
• Placement in the room of your choice
  
• Light assembly (if applicable) (???)
  
• Removal of packaging materials (???)
  

Communication & Tracking

We will notify you:

1. When an estimated shipping date has been scheduled
   
2. When the item has been picked up from our facility
   
3. When the item is expected to arrive at your home
   

A delivery window will be coordinated directly with you by Galerie Esme and the carrier. Please ensure someone 18 years or older is present to receive and inspect the item at delivery.

Delivery Requirements & Access

It is the customer’s responsibility to:

• Ensure the item will fit through doorways, stairwells, elevators, and hallways
  
• Confirm building delivery policies (COAs, service elevators, insurance requirements, etc.)
  
• Provide accurate contact and delivery information
  

Additional fees resulting from failed delivery attempts, storage, redelivery, or special access requirements may be the responsibility of the customer.

Inspecting Your Delivery

All furniture and large items must be inspected at the time of delivery.

If damage is present:

• Note the damage on the delivery receipt
  
• Take clear photographs
  
• Contact us within 48 hours of delivery
  

Failure to document damage at delivery may limit our ability to file a claim with the carrier.

Shipping Costs

Shipping costs are calculated at checkout or quoted separately for oversized items. White Glove delivery fees vary based on distance, size, and handling requirements.

For trade or multi-item orders, please contact us directly for a custom shipping quote.

Delays & Transit Times

While we work closely with our carriers, transit times are estimates and may be affected by weather, holidays, or carrier delays.

We are not responsible for delays once an item has left our facility, but we will assist in tracking and communication whenever possible.

We take great care in sourcing, designing, and producing every piece we offer. Because many of our items are custom-made or one-of-a-kind, our return policy reflects the nature of our collection.

Please review carefully before purchasing.

Furniture, Custom Pieces & One-of-a-Kind Items

All furniture — including custom furniture ordered through our online configurator, made-to-order upholstery, case goods, and trade-only vendor pieces — is final sale.

All antiques, vintage pieces and one-of-a-kind items are final sale.

These pieces are made or sourced specifically for you and cannot be returned, exchanged, or refunded.

We encourage clients to carefully review dimensions, materials, and specifications before purchasing. If you have questions prior to ordering, we are happy to assist.

In-Stock Decorative & Lifestyle Items

Select in-stock, non-custom accessories may be returned for store credit only.

To be eligible:

• Return requests must be made within 7 days of delivery
• Items must be unused and in original condition
• Items must be returned in original packaging
• Proof of purchase is required

Shipping costs are non-refundable. Return shipping is the responsibility of the client.

Once the item is received and inspected, store credit will be issued within 3-5 business days via email.

Damage & Claims

All orders should be inspected immediately upon delivery.

For Freight / Furniture Deliveries:

• Any visible damage must be noted on the delivery paperwork at time of receipt.
• Photos of damage and packaging must be taken before the carrier leaves.
• Damage claims must be submitted within 48 hours of delivery.

For Parcel Shipments:

• Damage must be reported within 48 hours of receipt.
• Please email photographs of:
• The damaged item
• The packaging (interior and exterior)
• The shipping label

Failure to report damage within the required timeframe may result in denial of the claim.

If damage is verified, we will coordinate repair, replacement (if possible), or resolution at our discretion.

Order Cancellations

Custom and furniture orders cannot be canceled once production has begun or once an order has been placed with the vendor.

If a cancellation request is submitted within 24 hours of purchase and production has not begun, approval will be considered on a case-by-case basis.

Refused Deliveries

Refusing a shipment does not constitute a return. Any refused freight shipments may incur return shipping, storage, and restocking fees, which will be deducted from any eligible refund (if applicable).

Pricing & Availability

Because many of our pieces are sourced from trade partners and antique markets, availability and lead times are subject to change. We reserve the right to adjust pricing or cancel orders due to vendor discontinuation or pricing errors.

If you have questions prior to purchasing, we encourage you to contact us. We are committed to clarity and to ensuring each piece finds the right home.

Last updated: April 2026

By visiting or making a purchase through galerieesme.com (the “Site”), you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree, please refrain from using this Site.

General

All content, services, and transactions provided through the Site are offered by Galerie Esme (“we,” “our,” or “us”). These terms apply to all visitors, browsers, customers, and others who access or use the Site. We reserve the right to update or modify these terms at any time without prior notice, and changes will be reflected on this page.

Eligibility

By placing an order through the Site, you represent and warrant that you are at least 18 years of age, that all information you provide is accurate, current, and complete, and that you have legal authority to enter into a purchase agreement.

Methods of Payment

All purchases must be paid in full at the time of sale. We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Shop Pay for all orders placed online. By submitting an order, you authorize Galerie Esme to charge the credit card or payment method provided at checkout.

Pricing & Availability

All prices are listed in U.S. dollars and are subject to change without notice. We make every effort to ensure that product descriptions and pricing are accurate; however, errors may occur. In the event of a pricing error, we reserve the right to cancel or adjust the affected order and will notify you promptly.

Many items offered through the Site are one-of-a-kind vintage or antique pieces and cannot be replicated or reordered. Availability is not guaranteed until purchase is complete.

Sales Tax

Applicable sales tax will be calculated and applied at checkout based on your delivery address. Tax rates are determined by current state and local requirements and are subject to change.

Order Confirmation

After placing an order, you will receive a confirmation email to the address provided at checkout. This confirmation acknowledges receipt of your order but does not constitute acceptance. Galerie Esme reserves the right to decline or cancel any order at its discretion.

Cancellations

Orders may be cancelled within 24 hours of purchase. After 24 hours, cancellations are considered on a case-by-case basis. Custom or special-order items are final sale once placed and cannot be cancelled.

Condition of Items

Vintage and antique pieces are sold in their existing condition. Minor wear, patina, and age-related characteristics are inherent to these items and are not considered defects. We make every effort to accurately represent each piece through product photography and written descriptions; however, slight variations in color and texture may occur due to screen settings and natural material variation. Please contact us prior to purchase if you have specific questions about condition.

Will It Fit

Customers are responsible for confirming that any furniture ordered will fit through all doorways, hallways, stairwells, and elevators prior to purchase. Galerie Esme does not cancel or accept returns on furniture orders due to sizing or access issues and bears no responsibility for determining whether an item will fit in a given space.

Intellectual Property

All content on this Site, including photography, copy, logos, and design, is the property of Galerie Esme and may not be reproduced, distributed, or used without express written permission.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content or practices of those sites and encourage you to review their terms and policies independently. Once you leave our Site, you are no longer governed by these Terms & Conditions.

Disclaimer of Warranties & Limitation of Liability

This Site is provided on an “as is” and “as available” basis. Galerie Esme makes no warranties, express or implied, regarding the operation of the Site or the accuracy of its content. To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, incidental, or consequential damages arising from your use of the Site or purchase of our products. Certain state laws do not permit limitations on implied warranties or liability; if these laws apply to you, some of the above limitations may not apply.

Governing Law

These terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles.

Contact

For questions regarding these terms, please contact us at galerie@esmeinteriors.com or 307.201.1077.

Last updated: April 2026

Galerie Esme is committed to protecting your personal information. This Privacy Policy describes what we collect, how we use it, and the choices available to you when you visit shop.esmeinteriors.com.

What We Collect

When you visit the Site, create an account, or make a purchase, we may collect the following:

– Contact and account information, including your name, email address, phone number, and billing or shipping address
– Payment information, processed securely by our payment providers (see Shopify & Payment Security below)
– Order history and transaction details
– Device and usage data, such as IP address, browser type, and pages visited, collected automatically through cookies and similar technologies
– Communications you send to us, such as inquiries or customer service requests

How We Use Your Information

We use the information we collect to:

– Process and fulfill your orders
– Communicate with you about your purchase, including order confirmation, shipping, and updates
– Send promotional emails or newsletters, if you have opted in to receive them
– Improve and personalize your experience on the Site
– Analyze Site traffic and customer behavior to improve our offerings
– Comply with applicable legal obligations

 

Consent

When you provide us with personal information to complete a transaction, verify your payment, place an order, or arrange a delivery, you consent to our collecting and using it for that specific purpose. If we request your information for a secondary reason, such as marketing, we will ask for your expressed consent or provide you with an opportunity to opt out.

You may withdraw your consent to marketing communications at any time by contacting us at galerie@esmeinteriors.com or by using the unsubscribe link included in any marketing email.

Shopify & Payment Security

Our Site is hosted on Shopify Inc., which provides the e-commerce platform through which we sell our products. Your data is stored through Shopify’s secure infrastructure. For more information, you may review Shopify’s Terms of Service and Privacy Statement at shopify.com/legal.

Payment card information is encrypted using SSL technology and handled in accordance with PCI-DSS (Payment Card Industry Data Security Standard) requirements. Transaction data is stored only as long as necessary to complete your purchase and is deleted thereafter. We do not store your full credit card details on our servers.

Third-Party Services

We work with third-party service providers, including shipping carriers, payment processors, and email marketing platforms, who may access your information solely to perform services on our behalf. These providers are contractually obligated to protect your data and may not use it for any other purpose.

Please note that certain providers may be located in jurisdictions other than your own. If you proceed with a transaction involving a third-party provider, your information may be subject to the laws of that jurisdiction. We recommend reviewing the privacy policies of any third-party services you interact with through our Site.

Disclosure

We do not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances:

– To service providers who assist in operating the Site and fulfilling orders
– When required by law or in response to a valid legal request
– To protect the rights, safety, or property of Galerie Esme, our customers, or the public
– In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred to the new entity

 

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, support Site functionality, and inform marketing efforts. Cookies used on this Site may include session and analytics cookies set by Shopify, as well as cookies from third-party tools such as email marketing platforms.

You may disable cookies through your browser settings; however, doing so may affect certain features of the Site, including cart functionality and checkout.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. You may request correction or deletion of your data at any time by contacting us at galerie@esmeinteriors.com.

Your Rights

You have the right to access, correct, amend, or delete the personal information we hold about you. To exercise any of these rights or to register a concern, please contact us at galerie@esmeinteriors.com. We will respond within a reasonable timeframe.

Age of Consent

By using this Site, you confirm that you are at least 18 years of age, or that you are the age of majority in your state or province of residence. The Site is not directed toward children, and we do not knowingly collect personal information from individuals under the age of 13.

Security

All transactions on the Site are processed through a secure SSL-encrypted connection. While we take reasonable precautions to protect your information, no method of transmission over the internet is entirely secure.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on this page. If material changes are made, we will note the updated date at the top of this page. Continued use of the Site following any changes constitutes acceptance of the updated policy.

Contact

For questions, concerns, or data requests related to this Privacy Policy, please contact us at galerie@esmeinteriors.com.

Last updated: April 2026

Galerie Esme is committed to ensuring that galerieesme.com is accessible to all visitors, including those with disabilities. We believe that everyone deserves a seamless and dignified experience when browsing or shopping with us.

Our Commitment

We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the recognized standard for web accessibility developed by the World Wide Web Consortium (W3C). These guidelines are designed to make digital content more accessible to people with visual, auditory, cognitive, and motor impairments.

What We’re Doing

Our ongoing accessibility efforts include:

– Using clear, semantic HTML structure to support screen readers and assistive technologies
– Providing descriptive alt text for images throughout the Site
– Maintaining sufficient color contrast between text and background elements
– Designing navigation and interactive elements to be operable via keyboard
– Working with our platform and technology partners to identify and remediate accessibility gaps on an ongoing basis

 

Known Limitations

While we work to ensure broad accessibility, some third-party content or integrations on the Site may not fully meet accessibility standards. We are actively working with our vendors to address these areas and appreciate your patience as we continue to improve.

Contact Us

If you experience any difficulty accessing content on shop.esmeinteriors.com, or if you have suggestions for how we can improve, we want to hear from you. Please contact us at galerie@esmeinteriors.com or 307.201.1077 and include a description of the specific barrier you encountered. We will make every effort to respond within two business days and to provide the information or assistance you need through alternative means if necessary.

Feedback & Continuous Improvement

Accessibility is an ongoing commitment. We regularly review and update the Site with accessibility in mind, and we welcome feedback from our community. Your input helps us build a better experience for everyone.